Returns and refunds

Return & Refund Policy

We truly hope you love your Kitty van Coesant piece. Each item is crafted with care and intention.
However, if it’s not the right match, you may return your item for a refund, provided it is unworn, unwashed, undamaged, and in its original condition.

Return Guidelines

Returns must be shipped within 4 business days of receiving your order
Original tags must be attached and intact
For gift returns, please include the purchaser’s name

How to Initiate a Return

Email info@kittyvancoesant.com with your order number and reason for return
You will receive a return authorization number and return instructions
Ship your item back to us

⚠️ Returns without an authorization number will not be accepted

Once your return is received and approved, your refund will be processed to your original payment method within 3 business days.

Exchanges

To exchange an item, please place a new order and return the original piece.
Your refund will be processed once the original item has been received and approved.

Shipping Costs & Refund Deductions

We ship exclusively via insured courier services
Orders over €500 ship free; however, if items from a free-shipping order are returned, the original shipping cost will be deducted from your refund
Return shipping costs are the customer’s responsibility
Duties and customs fees are non-refundable
Please keep your tracking number until your return is confirmed

International Returns (Outside Europe)

For shipments outside Europe, we cover import duties at checkout.
However, if the order is returned, any import duties and shipping costs paid by us will be deducted from your refund.
(These amounts vary depending on your country’s customs policies.)

Pre-Order, Sale & Discounted Items

Pre-orders are final sale and non-refundable
- Deposits for pre-orders are non-refundable
Sale and discounted items are final sale
In-stock full-price pieces may be returned within 4 business days

As a small independent maison, every piece is made and handled with great care — thank you for understanding.

If you need further assistance, we are always here to help.
With love,

Kitty van Coesant